Support
Real help for the moments that interrupt dinner.
If something in CookTime feels confusing, broken, or simply unfinished, reach out through the support inbox.
How to reach us
For most questions, the fastest path is direct email.
01
Email
Write to [email protected] for account issues or anything that feels urgent.
02
Response time
Expect a reply within about 3 business days for normal support requests. We try to respond sooner for login issues.
Frequently asked questions
A few of the topics we expect most often for this first public launch.
I cannot log in. What should I check first?
Make sure you are using the same email address you signed up with. If login still fails, email support with the address you used and what happened on screen.
My kitchen invite did not show up or could not be accepted.
Ask the kitchen admin to confirm the invited email address matches your account exactly. If the invite still fails, send us the kitchen name and the address involved.
Recipe photos are not uploading.
Check that the app has camera and photo library permission. If uploads still fail, include your device type, app version, and whether the photo came from the camera or library.
How do I delete my account?
Account deletion lives inside the app settings. Open your profile, go to settings, and use the delete-account option there. If that flow fails, email support and we will help investigate.
Where can I ask privacy or data questions?
You can review the public privacy policy on this site or contact [email protected] for privacy-specific requests.